![]() Here are some troubleshooting steps you can try to resolve the issue you're experiencing.įirst, please try disabling any third-party anti-virus software that may be running. ![]() Because the browser detected this signature, it will not allow you to continue. LockDown Browser doesn't support any kind of virtualized environments on student-owned computers regardless of whether it is running inside or outside of the VM environment. This page means that either a virtual environment is in use or the computer is putting out the signature of a virtual environment. Please try disabling any antivirus software and attempt to re-launch RLDB. Some antivirus programs may interfere with RLDB’s ability to run properly.RLDB is not compatible with virtual machines or virtual machine software such as Parallels, VMWare, VirtualBox, Linux-WINE, etc.Click the information icon in the LockDown Browser toolbar (Blue “i”).Click “Check for Updates”.Follow the steps below to manually update the program. Update RLDB - Respondus does not automatically update when it is opened.The following steps can be helpful in resolving these issues. When using RLDB, users may experience some issues including blank screens, failure to respond, or an inability to access their exams. If you see a Server pop-up message box appears, select Connect to Canvas at ASU and Continue. ![]()
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